Archives: FAQ's

If an order is lost in the mail, please reach out to our customer service team by emailing help@slaitepod.com. Be sure to include your shop name and the Slaite (SLT) order number for our team to best help.

For any order issues, please reach out to our customer service team: help@slaitepod.com as soon as possible. When reaching out, include your shop name, Slaite (SLT) order number and any details about the order so our team can efficiently resolve the issue.

A product may be out of stock for various reasons and we diligently communicate product outages to our Creators. If you have any questions or concerns regarding product stock, please reach out to our customer service by emailing help@slaitepod.com.

If you are stocking a brick-and-mortar store and would like to purchase in bulk, we recommend reaching out to our customer service team at help@slaitepod.com to find the right solution for you.

Currently, Slaite offers a standard rate shipping service. On average, UPS Standard takes 1-5 business days for deliveries.

The packaging slips included with the product package do not display any pricing.

If your customer purchases multiple items in one order, we will ship these items together. If there is any reason the products will be shipped in separate shipments, we will contact you to provide an update to your customer.

We ship to Canada and the U.S. As the Creator, you have full control over where you would like to offer shipping by setting up shipping zones in your e-commerce platform. We take care of the rest. We wrote a Slaite Library post walking you through this process, click here to learn!

For more information, please contact our customer service reps at help@slaitepod.com.