Archives: FAQ's

Post Type Description

What file formats are accepted for uploading my design?

We can have nearly all artwork recreated or digitized where necessary, however we prefer vector files. Below are the following artwork formats we accept: Max file size of a print file is 25MB.

  • jpeg
  • png
  • gif
  • svg
  • bmp
  • PDF

When you upload an image, you will be provided with a print quality check under the product you are designing. If a low print quality is indicated, please update your file image with a higher dpi and continue to upload your image until you are provided with the good print quality check indicated by the green check mark.

What is Direct to Film (DTF)?

Direct to Film, the latest in on-demand garment print technology, blends the durability of heat transfer with the artwork accuracy of Direct to Garment (DTG). It’s a print method that involves printing your design onto a special film (PET, or Polyethylene Terephthalate) which is then applied with heat and pressure onto your apparel. 

It delivers color without compromise. 

Why DTF is exceptional: 

  • Crisp, clear, high quality prints 
  • Vibrant colors print true-to-life 
  • Captures ultra-fine details 
  • Lightweight, stretchy, soft feel 
  • Prints applied to almost any fabric 
  • Design durability through multiple washes 
  • No more pre-treatment smells and stiffness

How do I add products to my Shopify store?

After you’ve completed designing your products they will be added to “My Collection”. Click the “Publish” icon to the right of the product you wish to publish to add them to your online store.

Please note, before publishing your products your billing information needs to be added and you will need to connect your online store to Slaite.

Do you charge taxes and customs on international orders?

We do not charge any additional taxes on orders placed within Canada or the US. We do not currently ship outside Canada and the US.

Although we do not charge duties and taxes on orders, we do not take responsibility for packages once they leave our facility and they become the carrier’s responsibility. We recommend contacting your local post office or tax authority for information regarding taxes and duties.