You can contact our customer service reps via email during the following hours:
Monday to Friday 9:00am- 5:00pm EST
Please send an email to help@slaitepod.com
Archives: FAQ's
Post Type Description
No worries – we’ve got you! If you wish to change or cancel or order, please send us an email to our customer service reps at help@slaitepod.com within 24 hours of the order being placed.
Please make sure to include your shop name and the Slaite (SLT) order number in the email so that we can process your cancellation without any issues. You can find your Slaite (SLT) order number in your Slaite account under the section “Orders.”
Yes! We offer samples. To order a sample, simply follow the instructions below:
- Login to your Slaite account
- Design your products
- Connect your store to sync the products you have designed
- View the product in your “Collection”
- Select “Get Sample” and choose one of your designed products to order as a sample
Please note that samples are not provided for free. You are responsible for covering the cost of the product and the shipping charges.
Our printing methods ensure that your ink will not rub off, crack or peel.
We package each order using polybags. The dimensions of the bag are determined by the variety, as well as quantity, of items that have been ordered.
Slaite uses white-label packaging, which means there is no branding anywhere on your shipment’s packaging – inside and outside.
Yes, you can track your orders through the “Orders” section on your Slaite Dashboard. Each order will be displayed with the additional details and the order status.
We will also send you an email confirmation when an order is placed outlining the order details.
Please note that we cannot provide tracking information to PO boxes.
You will receive an email confirmation once your order has been placed. We will continue to send you emails every step of the way so you can keep track of the status of your order.
When publishing products to your online store we will provide you with a profit calculator. You can use this profit calculator to set the prices and profit margins for your products accordingly.
We will also provide you with a report on your Slaite Dashboard that outlines your number of orders and total profit so you can view your overall store performance.
We accept payments by Visa, Mastercard and American Express credit cards. We also accept Visa Debit cards.
We do not accept debit cards, as they cannot be processed at checkout.
We sell our products to you at set cost price and you can create your own profit margins. The set price is based on the cost of the product and the decoration assigned to the product by you. You can use the profit calculator available through your Slaite Dashboard to assist you in setting your prices.
When a customer purchases one of your products from your online store, your customer is charged the retail price you assign the product while you are charged the set price. The difference is your profit.
