Drop-shipping is where a business will use a retail fulfillment method and not keep any products in stock. When an order is placed, a third-party company will ship the product directly to the customer. The store owner will not need to purchase any stock or inventory and only purchases inventory for completed customer transactions. In short: you focus on creating and profiting and we take care of the logistics!
Archives: FAQ's
Post Type Description
A fulfillment service acts as a third-party warehouse that prepares and ships your customer’s orders on behalf of your business. Slaite fulfillment services are your remote right-hand warehousing, inventory and fulfillment services to take the stress of logistics off your plate. Often, fulfillment services charge in addition to the products by the hour, month or by storage. What makes Slaite different is we do not have any hidden fees. We create your customer’s orders on-demand and ship as soon as the products are ready.
Currently, Slaite does not add promotional materials or other add-ins to customer orders.
Once an order is placed, Slaite will fulfill the order by customizing the products within 5 business days. Once the order is fulfilled, the product(s) will be packaged and shipped. Shipping times are dependent on the recipient’s location. Typically, orders shipping to the U.S. and Canada will arrive in 1-5 business days. We do not ship outside of the U.S. and Canada. For any additional information, please reach out to our customer service team by emailing help@slaitepod.com.
If the UPS tracking information shows the order is being returned to sender, please reach out to us by emailing help@slaitepod.com with your store name and the Slaite (SLT) order number.
To check the status of an order, you can visit the “Orders” tab on the Slaite Dashboard or on your Shopify store.
For any order or shipping issues, please reach out to our customer service team: help@slaitepod.com as soon as possible. When reaching out, include your shop name, Slaite (SLT) order number and any details about the order so our team can efficiently resolve the issue.
Please note we cannot provide tracking information for PO boxes.
Currently, Slaite cannot include custom messages or package add-ins to order packages.
If you are unable to find your tracking information in the Shopify “Orders” tab, please reach out to us by emailing help@slaitepod.com and our customer service team will be happy to help investigate the issue. When reaching out, please include your store name and the Slaite (SLT) order number.
Please note we cannot provide tracking information for PO boxes.
Slaite white-labels packaging. This means there is no visible Slaite branding on packages sent to your customers.
