You can contact our customer service reps via email during the following hours:
Monday to Friday 9:00am- 5:00pm EST
Please send an email to help@slaitepod.com
FAQ Type: Most Commonly Asked Questions
No worries – we’ve got you! If you wish to change or cancel or order, please send us an email to our customer service reps at help@slaitepod.com within 24 hours of the order being placed.
Please make sure to include your shop name and the Slaite (SLT) order number in the email so that we can process your cancellation without any issues. You can find your Slaite (SLT) order number in your Slaite account under the section “Orders.”
Yes! We offer samples. To order a sample, simply follow the instructions below:
- Login to your Slaite account
- Design your products
- Connect your store to sync the products you have designed
- View the product in your “Collection”
- Select “Get Sample” and choose one of your designed products to order as a sample
Please note that samples are not provided for free. You are responsible for covering the cost of the product and the shipping charges.
Yes, you can track your orders through the “Orders” section on your Slaite Dashboard. Each order will be displayed with the additional details and the order status.
We will also send you an email confirmation when an order is placed outlining the order details.
Please note that we cannot provide tracking information to PO boxes.
We sell our products to you at set cost price and you can create your own profit margins. The set price is based on the cost of the product and the decoration assigned to the product by you. You can use the profit calculator available through your Slaite Dashboard to assist you in setting your prices.
When a customer purchases one of your products from your online store, your customer is charged the retail price you assign the product while you are charged the set price. The difference is your profit.
Unfortunately, we do not allow for returns since everything we produce is customized.
We will provide a full refund or reprint on any stained, damaged or incomplete garments. If a refund is chosen, the refund will be issued to the original form of payment.
