What are the shipping prices and locations?

We charge USD$4.99 for shipping across North America.

Please note this is a display price based on an estimated conversion rate. Actual shipping charges are subject to banking conversion rates and foreign transaction fees, where applicable. We charge in Canadian and the cost will be converted by your financial institution.

If you require more information, please contact our customer service reps at help@slaitepod.com for more information.

We ship via UPS Standard. Currently, we do not ship internationally.

What are your shipping times?

Orders are fulfilled on-demand within 5 business days of the order being placed. Once an order is fulfilled, it is ready to be shipped. Shipping times vary based on the recipient’s location. US orders are delivered within 1-5 business days and Canadian orders are delivered within 1-5 business days.

We use UPS standard shipping to deliver your custom orders.

*Please note that shipping times are additional to fulfillment turnaround times.

Is the cost of shipping included in the cost of the product?

The cost of shipping is not included in the cost of the product. If you would like to include shipping in the cost of your products, you can adjust the overall product price in your online store to cover the cost of shipping. You can also set up standard shipping prices for specific products on Shopify.

Can my customer order more than one product to be shipped?

Absolutely – products are made on-demand. If your customer orders more than one product from your online store that Slaite fulfills, we will ship the final products together. In the event products would be sent separately, our customer service team will contact you in advance to confirm.

Please note: if your store consists of items that are fulfilled by another service or by yourself, those products will be shipped separately, and shipping charges will be separate.