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The answers to all your questions here

Frequently Asked Questions

What happens if an order was not delivered to my customer, but the tracking information states it was delivered?

For any order or shipping issues, please reach out to our customer service team: help@slaite.ca as soon as possible. When reaching out, include your shop name, Slaite (SLT) order number and any details about the order so our team can efficiently resolve the issue.

Please note we cannot provide tracking information for PO boxes.